Refund policy

Return & Refund Policy

At Hearts & Crown, every order is made with care. Many of our products are printed or personalized especially for you, so please review your order details before checking out.

Returns & Exchanges

Because our products are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size or color selections, or personalization details entered incorrectly by the customer.

This does not affect any rights you may have under applicable consumer protection laws.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us at heartsandcrown@gmail.com within 14 days of delivery.

Include your order number, a description of the issue, and clear photos of the product and packaging where relevant.

We'll review the issue and, where appropriate, arrange a replacement or refund at no additional cost. Your statutory rights are not limited by this reporting window.

Order Cancellations

Please contact us within 2 hours of placing your order if you need to request a cancellation.

We will do our best to accommodate your request, but cancellations cannot be guaranteed once production has started. This does not limit any cancellation rights provided by law.