Shipping policy

Shipping Policy

Last updated: October 8, 2026

Thank you for shopping with Hearts & Crown! We're excited to create something special for you.

Made Just for You

Many of our products are made to order, meaning production begins after your order is placed. This helps us offer a wide variety of personalized gifts, apparel, home decor, and accessories.

Please allow time for both production and shipping when planning your purchase.

Processing & Production Times

Production times vary depending on the product, customization requirements, and fulfillment partner.

Estimated processing and delivery times may be displayed on individual product pages or at checkout.

During busy seasons, holidays, or periods of high demand, production may take longer than usual.

Shipping Rates

Shipping charges are calculated at checkout based on your order, shipping destination, and applicable shipping rates.

Your total shipping cost will be displayed before you complete your purchase.

Multiple Items & Separate Shipments

We work with different production partners, and products may be fulfilled from different facilities.

If you order multiple items, they may arrive in separate packages and on different dates.

Shipping charges may also be calculated separately for items fulfilled by different production partners.

Domestic & International Shipping

We ship to destinations supported by our fulfillment partners and available at checkout.

Shipping availability, costs, and delivery estimates vary by product and destination.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless expressly collected at checkout, these charges are the customer's responsibility.

Delivery Estimates

Delivery estimates are provided for reference and are not guaranteed arrival dates unless expressly stated otherwise.

Actual delivery times may be affected by carrier delays, customs processing, weather, holidays, or other circumstances beyond our reasonable control.

If you need an item for a particular occasion, we recommend ordering as early as possible.

Tracking Information

When tracking is available, you'll receive shipping confirmation and tracking details by email after your order has shipped.

Tracking information may take some time to update after the carrier receives the package.

Incorrect Shipping Addresses

Please double-check your shipping address before placing an order.

If you notice an error, contact us immediately at heartsandcrown@gmail.com. We'll do our best to update the address before fulfillment, but changes cannot be guaranteed once production or shipping has begun.

Lost, Damaged or Missing Packages

If your package arrives damaged, is marked delivered but cannot be located, or appears lost in transit, please contact us at heartsandcrown@gmail.com.

Include your order number and a description of the issue so we can investigate with the fulfillment partner or shipping carrier.

We'll work with you toward an appropriate resolution in accordance with applicable consumer protection laws.